Terms & Conditions
Welcome to Black Bow Chauffeur (the "www.blackbowchauffeur.com.au"). This Website is owned and operated by Black Bow Chauffeur ("we", "us" or "our"). Please carefully read the following terms and conditions governing your use of the Websiteand Serviceswe offer ("Terms and conditions"). By accessing the Website and using our services, you agree to and are bound by these Terms and conditions. If YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE AND OUR SERVICES.
We reserve the right to change the Terms and conditions at any time and will post any new or revised Terms and conditions on the Website. Your continued use of this Website and using our servicesconstitutes acceptance of the Terms and conditions in effect at the time of such use. Accordingly, we recommend that you periodically visit this page to review the then-current Terms and conditions to which you are bound.
All transactions are done in Australian Dollars: All transactions, be it in cash, e-payment or by credit or debit cards shall be conducted in Australian Dollars unless in case of exceptions as per our own discretion.
SSL Statement - This website supports Secure Socket Layers of 128bit and greater. You/Your/hirer = The individual, company or entity who booked and paid for the vehicle hire and their accompanying guests.
Reservations - Online quotations in terms of price, time or distances are for guidance only and are subject to verification and approval/acceptance by management. We are not bound to accept a quotation that is generated incorrectly because of some bug or glitch in the price database.
We only accept online bookings for the next day or later and reservations are always processed during office hours.
For last minute transfer bookings please contact us at Helpline Number - 07 3314 0152. Bookings made via e-mail within a short period of time cannot be guaranteed to be fulfilled. If the booking for your transfer is made by telephone, your reservation is also subject to, acceptance of the terms and conditions described on this page. An online booking is not a confirmed booking until such time the booking details are verified and sent to you with a confirmation of the booking details with a reference number. If you attempt to make an online booking and do not receive a confirmation email / booking reference number, please feel free to contact us either by telephone / email. We are not responsible for any bookings that contain incorrect contact details and hence cannot be verified. All such bookings shall remain as unconfirmed bookings. All bookings made either online / offline are subject to vehicle availability. If we are already booked, then we will advise via reply email as soon as possible. If our service includes two or more passengers, the person making the reservation shall be deemed and will act as an agent for all members of the party and accepts the service conditions on behalf of each member of the party. Bookings done over the telephone or via email are also deemed to accept the terms and conditions of this website. Pick up times are at the sole discretion of the passenger, Black Bow Chauffeurs will only provide guidance in the form of typical travel times and distances. Allowances should be made for the time of day, peak traffic congestion and weather conditions or any circumstances. We shall not be, under any circumstances, be responsible for missed flights / late arrival at destinations.
Cancellations / Amendments- Admin Fees of the total booking amount if you cancel for any reason (this is the non-refundable deposit). 25% of the total booking amount if cancelled with 5 days' notice of (business days only) but not less than 96 business hours. 50% of the total booking amount if cancelled with less than 72 hours' notice (business days only) of Booking but not less than 48 hours.100% of the total booking amount if cancelled with less than 48 hours' notice (business days only) of booking.
Merchant Service Fees are not refundable.
An itinerary will be emailed to you immediately upon booking, please check the itinerary for accuracy or advise us if you did not receive it by email. If you have made a mistake or require a change can make changes up to 48 hours before your transfer (subject to availability) without charge. We are not responsible if you miss your transfer because of your failure to check itinerary for accuracy.
We ask that you provide as much notice as possible if your flight is cancelled. If there are any delays in customs, you must contact us as soon as possible to inform us about the delay and we will wait for up to one hour from the time your flight has landed. After which waiting time applies (subject to availability). In this rare case, if you fail to contact us and no communication has made you will forfeit your full fare. Due to conditions outside our control you will need to seek recourse from the party responsible for the delay. We strongly recommend you take out travel insurance to cover such incidents. If you miss your connecting flight and you are now coming in later flight, please inform us via our help line number for the confirmation of the change. If you are emailing us about the change of pick up time, please ensure that you have received the acknowledgment of the email and Confirmation of the change (subject to availability).
If your flight arrives early, we will make sure that our driver is at the airport as closer to the time possible. As all the cars are rostered and in some situations you might have to wait if your flight has arrived early as this is unpredictable. As we track all the flights, we will make every effort to pick you up as soon as possible, however we cannot guarantee this. As a guidance most of the time on domestic airport average pick up time after landing is 10 minutes to 20 minutes and at international it can take up to 25 minutes to 45 minutes.
Failure to arrive at the time / place of booking without an emailed cancellation notice and receipt of same from us will result in "no show" thus entitled to 100% forfeiture. When you arrive at the Airport please make an endeavour to locate our driver; refund will only be provided if our driver fails to reach your pick up point but no refund will be considered if the driver is at the pick-up point but you fail / neglect to contact or locate him/her.
To make amendments to your transfer details you must first cancel your previous reservation and then submit another booking from the website with the correct information. Please advise us via email of your amended details so that we can help you within our current guidelines and make the required refunds.
At pick up point - We give 10 minutes complementary waiting time. If you need our driver to wait any longer than this, waiting time will be charged from the original pick up time in the booking (this is subject to availability). Driver have full right to leave if no communication is made and the job will be taken as a "No Show".Overtime/waiting rates are charged at $40.00 inc GST ($160 inc GST per hour) per 15 mins' increments. This is Strictly Subject to Availability Please check with our helpline number for more information.
In case of any incident, accident or any breakdown during the journey: The full refund of the service will be provided in the same way as it was paid. If the fare is to be paid at the end to the journey, then passenger is advised not to pay any money to the driver. We highly recommend to call local taxi provider, to complete the journey on your own expense.
Liabilities & Insurance: Our maximum liability is limited to a full refund of amount paid related to the booking in question. We accept no liability or claim for liquidated damages, consequential loss or for any other eventuality. Our insurance policies ONLY cover passengers whilst inside the vehicle and enroute.If YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE AND OUR SERVICES.
Vehicle Restrictions & Road Rules: There may be instances where our vehicles are unable to be negotiated over like speed bumps, through turns, driveways or in any unsafe conditions etc., rendering some locations inaccessible. In such a case, we will endeavour to pick up / drop passengers at the closest safest point possible. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used or termination of travel will occur if necessary - the driver's decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times. All drivers will plot his / her travel route/s and the company is not liable for the same.
Food, Smoking, Illegal Substances &Alcohol: Our policy states that no food and drinks is to be opened or consumed on our Public Passenger vehicle at any time.Eating or drinking is strictly prohibited in our vehicles. However, if the passenger drink or eat in the car driver have a full right to stop the vehicle and refuse to drive or in rare cases cancel the job on the spot. If client eat and drink at their own risk and the damage was made. There will be cleaning and downtime charges involved depending on the nature of damage.It is a Zero Tolerance Policy about misusing our services.
Please help us to maintain service standard during each and every trip.
Subcontractors: The services of other similar Transfer companies may be used during peak times. Although other companies will remain under our supervision, they are governed by their own operational guidelines & operate at all times under their own insurance policies.
Customer User Names and Passwords: You may be required to set up an account with Black Bow Chauffeur in order to access certain areas of the Website. You must be 18 years of age or older to register for an account and only one (1) account is allowed per person.
You are solely responsible for maintaining the security and confidentiality of your account and any password you use to access the Website. You agree not to transfer your password, user name, account or the use of your account, to any third party. You are also solely responsible for all interactions with the Website that occur in association with your password or user name. You agree to immediately notify Black Bow Chauffeur at the following email address email@example.com of any unauthorized use of your password or user name or any other breach of security related to your account or the Website and to "log off" from your account (if applicable) at the end of each session. We are not liable for any loss or damage arising from your failure to comply with any of the foregoing obligations.
All registration and billing information provided must be true and accurate. Providing any untruthful or inaccurate information may constitute a breach of these terms and conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the services offered. We reserve the right to refuse service, terminate accounts, remove or edit content or cancel bookings in our sole discretion.
Ownership of Materials, Website Access and Limited License: All of the Website's content, including, without limitation, any materials, information, matter, files, text, data, graphics, logos, designs, pictures, photographs, images, illustrations, computer generated displays and interfaces, software, audio recordings, video recordings, audio-visual recordings, documents, articles, blogs,advertising copy and other works of whatsoever nature (collectively, the "Materials"), is owned or licensed by Black Bow Chauffeur and protected by applicable by Australian and international copyright, trademark, patent and/or other intellectual property laws. The selection, coordination, arrangement and other compilation of the Materials on the Website is the exclusive property of Black Bow Chauffeur and is protected by Australian and International copyright laws.
Black Bow Chauffeur grants you a limited license to access the Website and make personal non-commercial use of the Materials subject to these terms and conditions. You may not modify, copy, download, distribute, transmit, display, perform, reproduce, publish, license, create works derived from, transfer, sell or otherwise use the Materials in any way for any public or commercial purpose without the prior written consent of Black Bow Chauffeur. Black Bow Chauffeur neither warrants or represents that your use of the Materials will not violate any law or infringe upon the rights of any third party. All rights not granted to you herein are expressly reserved and owned by Black Bow Chauffeur or Black Bow Chauffeur's licensors.
Trademarks: The registered and unregistered trademarks, trade names, domain names, service marks, trade dress and logos displayed on the Website, including, without limitation, are owned or licensed by Black Bow Chauffeur. No right or license to use the Marks is granted to you under these Terms and conditions and your access to or use of the Website does not authorize you to use the Marks in any manner.
User Content Posted on the Website: All comments, questions, reviews, suggestions, feedback, ideas and other submissions that you submit or offer to Black Bow Chauffeur in connection with your use of this Website, including, without limitation, any User Content (collectively, "Submissions") will be treated as non-confidential and non-proprietary and become and remain the sole and exclusive property of Black Bow Chauffeur, unless otherwise prohibited by law. To the extent that all right, title and interest in and to any Submissions cannot legally be assigned to Black Bow Chauffeur under these terms and conditions , you hereby grant to Black Bow Chauffeur the non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable, assignable and fully sub licensable right and license to use, publish, reproduce, distribute, display, exhibit, publicly perform, modify, create works derived from, sell and otherwise exploit ("Exploit") all or any portion of such Submissions in any manner and on or through any media now know or hereafter devised ("Media") without compensation, credit or liability to you. You also grant to Black Bow Chauffeur the non-exclusive, perpetual, worldwide, royalty-free, transferable, assignable and full license to use, publish, reproduce, distribute, display and publicly perform your name, user name, image, voice, likeness, biographical materials and/or other attributes of your identity ("Likeness") in any manner and on or through any Media in connection with the Exploitation of any Submissions, without compensation or liability to you.
You represent and warrant that: (i) you own or control all of the rights necessary to assign or license the Submissions and license the use of your Likeness to us and (ii) our use of the Submissions and your Likeness in the manner permitted herein shall not violate any law or infringe the intellectual property, privacy, publicity or other rights of any third party. You hereby irrevocably waive any moral rights you many have in and to any Submissions even if such Submissions are altered or changed in a manner not agreeable to you. You acknowledge and agree that we are not obligated to review or use your Submissions. This, including, without limitation, all rights and licenses assigned or granted hereunder shall survive any termination of these Terms and conditions.
Submissions: All comments, questions, reviews, suggestions, feedback, ideas and other submissions that you submit or offer to Black Bow Chauffeur in connection with your use of this Website, including, without limitation, any User Content (collectively, "Submissions") will be treated as non-confidential and non-proprietary and become and remain the sole and exclusive property of Black Bow Chauffeur, unless otherwise prohibited by law. To the extent that all right, title and interest in and to any Submissions cannot legally be assigned to Black Bow Chauffeur under these terms and conditions , you hereby grant to Black Bow Chauffeur the non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable, assignable and fully sub licensable right and license to use, publish, reproduce, distribute, display, exhibit, publicly perform, modify, create works derived from, sell and otherwise exploit ("Exploit") all or any portion of such Submissions in any manner and on or through any media now know or hereafter devised ("Media") without compensation, credit or liability to you. You also grant to Black Bow Chauffeur the non-exclusive, perpetual, worldwide, royalty-free, transferable, assignable and full license to use, publish, reproduce, distribute, display and publicly perform your name, user name, image, voice, likeness, biographical materials and/or other attributes of your identity ("Likeness") in any manner and on or through any Media in connection with the Exploitation of any Submissions, without compensation or liability to you. You represent and warrant that: (i) you own or control all of the rights necessary to assign or license the Submissions and license the use of your Likeness to us and (ii) our use of the Submissions and your Likeness in the manner permitted herein shall not violate any law or infringe the intellectual property, privacy, publicity or other rights of any third party. You hereby irrevocably waive any moral rights you many have in and to any Submissions even if such Submissions are altered or changed in a manner not agreeable to you. You acknowledge and agree that we are not obligated to review or use your Submissions. This, including, without limitation, all rights and licenses assigned or granted hereunder shall survive any termination of these Terms and conditions.
Product / Service Description: We attempt to make our product / service descriptions as accurate as possible. However, we do not warrant that the product descriptions or any other content on the Website is accurate, complete, reliable, current or error free. If a product / service offered by us are not as described, your sole remedy is to report to us by emailing us at: firstname.lastname@example.org and we shall then take the necessary action based on your reporting at our own sole discretion.
Objectionable Content: You understand that by using this Website, the Materials or any services provided through the Website, you may encounter content that may be deemed by some to be offensive, indecent or objectionable, which content may or may not be identified as such. You agree to use the Website, the Materials or any services provided through the Website at your sole risk and that Black Bow Chauffeur and Black Bow Chauffeur's parent company, subsidiaries, affiliates, licensees, successors and assigns (the "Black Bow Chauffeur Affiliated Parties") shall have no liability to you for any content that may be deemed offensive, indecent or objectionable.
Disclaimer of Warranties: This website is provided by Black Bow Chauffeur on an "as is" and "as available" basis. To the fullest extent permissible by applicable law, Black Bow Chauffeur disclaims all implied warranties, including, but not limited to the implied warranties of merchant-ability, fitness for a particular purpose and non-infringement of proprietary rights.Black Bow Chauffeur makes no representations or warranties of any kind, express or implied, as to the operation, security or use of the website, the availability of any goods or services offered on the website or the accuracy, reliability, completeness or timeliness of the services, products, materials, user content or other items offered or included on this website. Black Bow Chauffeur does not warrant that any functions, inaccuracies or typographical errors in the materials or user content will be repaired or corrected or that the website or the server that makes it available are free of viruses or other harmful components. Black Bow Chauffeur is not responsible for any damage to your computer, computer system or portable devices resulting from use of the website or any materials downloaded or otherwise obtained from the website, including, without limitation, damages from any security breach, virus, bug, tampering, fraud, error, omission interruption, defect, delay in operation or transmission, computer line or network failure or any other malfunction. Because some states or other jurisdictions do not allow the exclusion of implied warranties, some or all of the above exclusions may not apply to you.
Limitation of Liability: Under no circumstances and under no legal or equitable theory (whether in tort, contract, strict liability, warranty or otherwise), shall Black Bow Chauffeur, the Black Bow Chauffeur affiliated parties, the officers, directors, employees, agents and representatives of each, or any of Black Bow Chauffeur's vendors or suppliers be liable for any indirect, punitive, incidental, special, exemplary or consequential damages of any nature arising out of or in connection with: (i) the use of or inability to use the website, the materials or any products or services offered through the website; (ii) any transaction conducted through or facilitated by the website; (iii) any claim attributable to errors, omissions or inaccuracies in the website, the materials or any user content; (iv) unauthorized access to or alterations of your transmissions or data or (v) any other matter relating to the website; even if the parties have been advised of the possibility of such damages. If you are dissatisfied with the website, the materials or these terms and conditions, your sole remedy is to discontinue using the website. Because some states or other jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, some or all of the above limitations and exclusions may not apply to you. In such states and other jurisdictions, Black Bow Chauffeur's liability is limited or excluded to the greatest extent permitted by law.
Online Conduct: You agree to use the Website, the Materials and any products and/or services provided through the Website only for lawful purposes. Unacceptable uses of the Website include, without limitation: (i) planning or engaging in any illegal activity; (ii) posting, transmitting or disseminating any threatening, false, misleading, abusive, harassing, defamatory, grossly offensive, vulgar, obscene, scandalous, pornographic or malicious statements or materials; (iii) creating, disseminating or transmitting files, graphics, software, recordings or other materials that actually or potentially violate any law or infringe the intellectual property, privacy, publicity or other rights of any third party; (iv) creating a false identity or otherwise attempting to mislead any person as to the origin or source of any communication or information; (v) exporting, re-exporting or permitting the downloading of any message, software or content in violation of any export or import law, regulation or restriction of the Australia and its agencies or authorities, or without all required approvals, licenses or exemptions; (vi) interfering, disrupting or attempting to gain unauthorized access to other accounts on the Website or any other computer network; (vii) disseminating or transmitting viruses, worms, Trojan horses, Easter egg, RATs, keyboard loggers, time bombs, spyware, adware, cancel bots or any other malicious or invasive code or program; (viii) modifying, adapting, translating, replacing, reverse engineering, decompiling or disassembling any portion of the Website; (ix) causing to appear on the Website any pop-up, pop-under, exit windows, expanding buttons, banners, advertisements or anything else which minimizes, covers or otherwise inhibits the full display of the Website's pages; (ix) using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent or other similar automatic device, program, algorithm or methodology to access, copy, acquire, input or store information, generate impressions or clicks, search or generate searches, or monitor any portion of the Website, the Materials or any User Content or engaging in any other activity deemed by us to be in conflict with the spirit or intent of the Website.
Circumvention: You acknowledge and agree that you shall not circumvent or attempt to circumvent any of these terms and conditions or our services we offered through the Website or over the phone or otherwise interrupt or attempt to interrupt the operation of the Website and our services (a "Circumvention Act"). If we determine, in our sole discretion, that you have engaged, or attempted to engage, in any Circumvention Act or other fraudulent act with regard to the Website and our services, then, in such an event, we reserve the right to institute civil or criminal proceedings against you and to report you to the relevant regulatory authorities. In any circumstances, for use of our services if you enter into a dispute of the payment with your credit card provider or PayPal once you have used our services. We may charge interest on unpaid amount at the Cash Target rate, from the day you have used our services. Failure to pay the subsequent demanded/ unpaid invoice may result in the state government issuing a penalty infringement notice as a fare evasion or referral of this matter by Black Bow Chauffeur for Civil Debt recovery action.
Termination: These terms and conditions are effective until terminated by either you or us. You may terminate these terms at any time by discontinuing use of the Website and our Services. Your access to the Website may be terminated immediately without notice from us if we determine, in our sole discretion, that you have failed to comply with any term or provision of these terms and conditions.
Revisions to the Website: We reserve the right at any time and from time to time, temporarily or permanently, to: (i) modify or discontinue the Website or any services offered through the Website without notice to you; (ii) limit the Website's availability to any persons, geographic areas or jurisdictions we choose; (iii) charge fees in connection with the use of the Website and modify and/or waive any such fees and/or (iv) offer opportunities to some or all of the users of the Website. You acknowledge and agree that neither Black Bow Chauffeur nor any of the Black Bow Chauffeur Affiliated Parties shall be liable to you or to any third party for any modification, suspension or discontinuance of all or any portion of the Website, the Materials or any services offered through the Website.
Security: We reserve the right to monitor all network traffic to the Website and our services user to identify and/or block unauthorized attempts to: (i) upload content to the Website; (iii) modify the Website's Materials or any User Content and/or (iii) cause damage to the Website or our offered services in any fashion. Anyone using the Website and our services expressly consents to such monitoring.
Indemnification: You agree to indemnify, defend and hold Black Bow Chauffeur, the Black Bow Chauffeur Affiliated Entities and the officers, directors, employees, representatives and agents of each (collectively, the "Black Bow Chauffeur Indemnified Parties") from and against any and all costs, expenses, fees, including, without limitation attorneys' fees, charges, expenditures, damages, liabilities and/or other losses of whatsoever nature incurred by any of the Black Bow Chauffeur Indemnified Parties with respect to, arising from or out of any claim relating to your: (i) use of the Website and our services (including, without limitation, your posting of any User Content on the Website); (ii) violation of these Terms and Conditions or (iii) violation of any law or infringement of the intellectual, property, privacy, publicity or other rights of any third party.
Content All materials, including images, details, data, illustrations, designs, icons, photographs, video clips, text, software, graphics, scripts, logos, and other materials that are part of this Site (collectively, the "Content") are owned exclusively (either directly or indirectly) by Black Bow Chauffeur and/or its content providers. The Content is protected by copyrights, trademarks, service marks, trade dress and other intellectual or ownership rights owned by the Black Bow Chauffeur and/or its content providers. If there are any questions regarding Website images, details, data, illustrations, designs, icons, photographs, video clips, text, software, graphics, scripts, logos, and other materials, please contact us at email@example.com and we will respond as soon as possible.
General Provisions: These Terms and conditions constitute the entire agreement between you and us concerning the subject matter hereof. No prior or contemporaneous representations, inducements, promises, or agreements, oral or otherwise, between you and us with reference to the subject matter of these Terms and conditions will be of any force or effect. Section headings are used for convenience only and shall have no interpretive effect or impact whatsoever. If any one or more of the provisions of these Terms and conditions should be ruled wholly or partly invalid or unenforceable by a court or tribunal with dispute or interpretive jurisdiction over the Terms and conditions, then such provision shall be reformed by such court or tribunal in such a manner to make the provision enforceable and as near the manifest intent of both you and us as possible and the validity and enforce ability of all other provisions of the Terms and conditions shall be unaffected. Our waiver of performance of any provision of these Terms and conditions shall not be a waiver of, nor prejudice to our right to require, strict performance of the same or any other provision in the future. The rights and remedies of you and us pursuant to these Terms and conditions shall be cumulative and not alternative and no delay by either you or us in exercising any right or remedy here under shall constitute a waiver of such right or remedy or any other right or remedy or the further exercise thereof.