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Frequently Asked Questions

  • Why Choose Black Bow Chauffeur ?
    Black Bow Chauffeur & Airport Transportation Services is a Brisbane based airport transportation service. Black Bow Chauffeur provides limousine like service without the typical high limousine price. Although Black Bow Chauffeur cars are not true stretch limousines, they are late model high-end luxury vehicles.
  • Are you a licensed company ?
    Yes, we are fully licensed and accredited operator by Queensland Transport. All our fleet are public passenger vehicles with appropriate insurance. All our drivers have a driver authorization (D.A) to drive a public passenger vehicle.
  • Will I be collected directly from my location ?
    You will be collected from right outside your door. If however, you are located within a gated community, Black Bow Chauffeur requests that you wait outside the gates. There may be instances where our vehicles are unable to negotiate turns, driveways etc, rendering some locations inaccessible. In such a case, we will endeavor to pick up / drop passengers at the closest point possible. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used.
  • How much notice do u need , to book a airport transfer ?
    We accept bookings for the next day or later and reservations are always processed during office hours. For last minute transfer bookings please contact us on our Help Line Number - 07 3314 0152 or Email your booking request to info@blackbowchauffeur.com.au or Book online at www.blackbowchauffeur.com.au .
  • Can I take large luggage items or surf boards ?
    Please see our Fleet section to check the capacity for all our fleet/vehicle (for example, if there are 3 passengers and have three large luggage or surf board you can't hire a sedan.) For more information please call our help line number - 07 3314 0152 during working hours.
  • How many passengers you can accommodate in your fleet ?
    Each vehicle has its own capacity. Please see our Fleet section and book accordingly.
  • How much will it cost , to book a airport transfer ?
    Pricing varies depending upon distance of each transfers and the Number of Passengers.., i.e. adult, children . Please go to our Website for a quick quote or call 07 3314 0152 for all pricing details and specials.
  • What are my payment options ?
    You can pay by Bank Transfers, Bpay, Paypal, Cabcharge and all major credit and debit cards i.e. Visa, Mastercard, Amex, Diners.
  • Is their a surcharge on the payment made by cards ?
    Yes, the service fees applies on all payments made by cards :
    mastercard and visa 3% Amex and Diner 5% Paypal 3% Cabcharge 10%
  • What are the Airport pick-up points?
  • Brisbane Domestic Airport Arrivals
    All domestic passengers will be met near the airline luggage carousel inside the terminal by the driver who will be holding a welcome board with passengers' names clearly displayed. We encourage all passengers to endeavour to make contact with the driver as soon as possible. Up to 30 minutes is allowed to accommodate baggage
  • Brisbane international Airport Arrivals
    All international passengers will be met directly outside the customs exit doors on the left hand side near The Coffee Club by the driver who will be holding a welcome board with passengers' names clearly displayed. We encourage all passengers to endeavour to make contact with the driver as soon as possible. Up to 1 hour is allowed for passengers to clear customs.
  • Gold Coast Domestic Airport Arrivals
    All domestic passengers will be met near the airline carrier's luggage carousel inside the terminal by the driver who will be holding a welcome board with passengers' names clearly displayed. We encourage all passengers to endeavour to make contact with the driver as soon as possible. Up to 30 minutes is allowed to accommodate baggage collection.
  • Gold Coast International Airport Arrivals
    All international passengers will be met directly outside the customs exit doors by the driver who will be holding a welcome board with passengers' names clearly displayed. We encourage all passengers to endeavour to make contact with the driver as soon as possible. Up to 1 hour is allowed for passengers to clear customs, and an additional 30 minutes waiting time as standard.
  • Sunshine Coast Airport Arrivals
    All passengers are met near the airline carrier's luggage carousel inside the terminal by the driver who will be holding a welcome board with passengers' names clearly displayed. We encourage all passengers to endeavour to make contact with the driver as soon as possible.
  • How much before do we need to be at the airport for our Flight?
    General Arrival Time
    In general, the airlines and the Transportation Security Administration recommend that passengers arrive at the airport at least 90 minutes before domestic flights. This allows ample time for you to check in for your flight, check baggage and go through security screening. Last-minute arrivals are no longer an option. While almost no one enjoys waiting around in an airport, following the arrival guidelines for your domestic flight ensures that both you and your baggage make the trip to your destination.

    It is recommended passengers arrive at least three hours before their scheduled flight departure time for international flights.

    Each airline is different please check with your airline and book accordingly
  • How do we choose pick up time from our location?
    It is very important to pick a time cautiously as road traffic condition are different every hour and every day which is beyond anybody's control. Cause of the delay could be road works, road accident, flat tyre, vehicle breakdown, bad weather, road closures (event days etc.), Detours, peak hour traffic or any unknown reason. As you can see in our quote and booking email. We have approximate duration of Trip and distance of travel by Google maps (without traffic). However, this may not be 100% accurate and we can't give you guarantee as it is totally automatic. Please pick your time very carefully, sometime duration of trip can take double the time than shown in the booking or quote. This the reason Black Bow Chauffeur do not take any liabilities about travel time. We work according to your needs. Your wish is our command. Another important thing you should keep in your mind when you choosing your pick up time. We recommend you to keep 10-minute pickup time window for our Chauffeur. Our Chauffeur always have a rostered day and they always try their level best to maintain 100% pick up on time or even before time. However, we highly recommend you to be ready to be picked up 10min early to avoids last minutes’ haste, so when Chauffeur reach on your designated location then you have a hassle free start of your journey. For stress free driving experience for you and Chauffeur, please give 10 minutes' window to our chauffeur if he is late for any reason which beyond anybody's controls.
  • How do we choose pick up time from our location?
    It is very important to pick a time cautiously as road traffic condition are different every hour and every day which is beyond anybody's control. Cause of the delay could be road works, road accident, flat tyre, vehicle breakdown, bad weather, road closures (event days etc.), Detours, peak hour traffic or any unknown reason. As you can see in our quote and booking email. We have approximate duration of Trip and distance of travel by Google maps (without traffic). However, this may not be 100% accurate and we can't give you guarantee as it is totally automatic. Please pick your time very carefully, sometime duration of trip can take double the time than shown in the booking or quote. This the reason Black Bow Chauffeur do not take any liabilities about travel time. We work according to your needs. Your wish is our command. Another important thing you should keep in your mind when you choosing your pick up time. We recommend you to keep 10-minute pickup time window for our Chauffeur. Our Chauffeur always have a rostered day and they always try their level best to maintain 100% pick up on time or even before time. However, we highly recommend you to be ready to be picked up 10min early to avoids last minutes’ haste, so when Chauffeur reach on your designated location then you have a hassle free start of your journey. For stress free driving experience for you and Chauffeur, please give 10 minutes' window to our chauffeur if he is late for any reason which beyond anybody's controls.
  • How will I know if my booking is confirmed ?
    After completing online booking reservation form you will get the price and booking reference number for future references through your mentioned email. Our reservation team will be in contact with you on your mentioned phone number as soon as they get your inquiry .
  • Do you have baby capsules available for use?
    No, we are not obligated to provide baby capsules for passengers.
  • Do you provide child seats and Booster seats?
    Yes, we provide child seats for age 6 months to 2 years and booster from 2 years to 8 years .
  • Is their any extra charges for child seats ?
    No, child seats and booster seats are fee of charge all you need to do is mention it at the time of booking. M
  • Why do Black Bow Chauffeur require my flight details?
    All flight details, including airline carrier, arrival and departure times, and return dates and times, assist with ensuring that all passengers are collected in a timely and efficient manner. Please see our privacy policy for more details .
  • As an Loyal Customer, can I create an account with Black Bow Chauffeur ?
    Yes you certainly can. For further details regarding the creation of an account, please contact us through our website or Call on Help line number - 07 3314 0152 during business
  • What is the benefit of loyalty program ?
    The benefit of being part of our loyalty program is after every 10 trips , you will receive 50% off your 11th trip for 20 klm radius area .
  • Can I get this quote emailed for future reference?
    Yes, We have automated quote system, where all the quotes are emailed to the mentioned email address.In case the email does not reflect in your inbox then please check your Spam/Junk folder. Please add us on your safe sender list for future Communication.
  • Do I share this transfer service with any other people?
    No, You Don't Share with anyone, We are not a Shuttle Service Provider. So, the price you pay is for Chauffeur Driven Vehicle and Exclusive Transfer Service Tailored for your needs.
  • Is this price is include GST?
    Yes, our all prices are include all taxes and admin fees.
  • Is any hidden cost involved in this price?
    This price is for transfer between 5 am till 10 pm. however, we serve 24/7, so if you are travelling after 10pm to 5am their is an additional cost of $20/- and if it is pickup from airport then an additional of $10/- will be charged.
  • Can I book transfer with multiple stops?
    Yes, you can, all you need get another quote with add stops option in quote form and you will get the quote. For more accurate quote please enter full physical address.
  • Is it the driver’s responsibility to let us know if we Incur any extra charges on the day?
    No. The driver is not involved in the administration or financial side of the business and is therefore not aware of the guidelines around extra charges or rates. It is your responsibility to manage your group on the day of the journey.
  • What happens if we are not ready by the pickup time in the booking?
    It is highly recommended to choose the time that suits you the best when you make a booking. If, for some reason there is a change in pick up time, please contact us at our helpline number. So, we can make all necessary changes. We give 10 minutes complementary waiting time at the pickup point. If you need our driver to wait any longer than this, waiting time will be charged from the original pick up time in the booking (this is subject to availability). Driver have full right to leave if no communication is made and the job will be taken as a “No Show”.
  • What are your Overtime Charges?
    Overtime/waiting rates are charged at $40.00 inc GST ($160 inc GST per hour) per 15 mins’ increments. This is Strictly Subject to Availability Please check with our helpline no for more information.
  • Are there any fees if I choose to cancel my booking?
    Admin Fees of the total booking amount if you cancel for any reason (this is the non-refundable deposit).
    25% of the total booking amount if cancelled with 5 days’ notice of (business days only) but not less than 96 business hours.
    50% of the total booking amount if cancelled with less than 72 hours’ notice (business days only) of Booking but not less than 48 hours.
    100% of the total booking amount if cancelled with less than 48 hours’ notice (business days only) of booking.
  • Will Adding an Extra Stop Cost more?
    We can advise you of extra costs only at the time it is requested. As every situation is different, there is no guideline or rate that would be applicable for all changes.
  • Is Food & Drinks allowed in the car?
    Queensland Tpt Dept policy states that no food and drinks is to be opened or consumed on the Public Passenger vehicle at any time.
  • What happens if the vehicle is damaged while we are in the car eating or drinking? Who is responsible for the cleaning of the car?
    Eating or drinking is strictly prohibited in our vehicles. However, if the passenger drink or eat in the car driver have a full right to stop the vehicle and refuse to drive or in rare cases cancel the job on the spot. If client eat and drink at their own risk and the damage was made. There will be cleaning and downtime charges involved depending on the nature of damage.
    Please help us to maintain service standard during each and every trip.
    Management have the full right to cancel the future bookings. It is a Zero Tolerance Policy about misusing service.
  • What if I am delayed with baggage or Customs?
    You must contact us as soon as possible to inform us about the delay and we will wait for up to one hour from the time your flight has landed. After which waiting time applies (subject to availability). In this rare case, if you fail to contact us and no communication has made you will forfeit your full fare. Due to conditions outside our control you will need to seek recourse from the party responsible for the delay. We strongly recommend you take out travel insurance to cover such incidents.
  • What if my flight is cancelled?
    We ask that you provide as much notice as possible if your flight is cancelled. You can expect a refund if you provide more than 48 hours’ notice.
  • What happens if I miss my connecting flight?
    If you miss your connecting flight and you are now coming in later flight, please inform us via our help line number for the confirmation of the change. If you are emailing us about the change of pick up time, please ensure that you have received the acknowledgment of the email and Confirmation of the change.
  • What happens if my flight is early?
    If your flight arrives early, we will make sure that our driver is at the airport as closer to the time possible. As all the cars are rostered and in some situations you might have to wait if your flight has arrived early as this is unpredictable. As we track all the flights, we will make every effort to pick you up as soon as possible, however we cannot guarantee this.
  • Why do I need to call you if I’m delayed at the airport?
    Due to privacy laws airlines cannot confirm whether passengers have boarded their plane so if you do not call us to notify of your delay we cannot be sure if you boarded the plane and will not know if we should wait for you.
  • I don’t have access to a printer to print my tickets and itinerary, what should I do?
    If you don’t have access to a printer it is not necessary to print your ticket as we will have your details recorded on our manifest. You will be required to quote your confirmation number and we may ask for identification.
  • I booked the wrong date or time, what should I do?
    An itinerary will be emailed to you immediately upon booking, please check the itinerary for accuracy or advise us if you did not receive it by email. If you have made a mistake or require a change can make changes up to 48 hours before your transfer (subject to availability) without charge. We are not responsible if you miss your transfer because of your failure to check itinerary for accuracy.
  • Should I take out travel insurance?
    Yes, passengers are strongly advised to purchase travel insurance prior to departure.
  • Where can I buy an Australian SIM card for my phone?
    There are a number of service providers in Australia and they offer varying plans, rates and coverage. Our 3 main providers are Telstra, Optus and Vodafone. Vodafone offer excellent International calling rates however their coverage is not as wide. You can purchase a SIM card from phone shops in shopping malls. Some supermarkets, corner stores, post offices and 7-Eleven service stations also sell them. You will need identification and know the Australian address you will be staying at to activate the SIM.
  • What is the difference between the Gold Coast Airport and Coolangatta Airport?
    There is no difference in Gold Coast Airport and Coolangatta Airport. They are both the same airport but some people still call the Gold Coast Airport by its original name of Coolangatta Airport. Some itineraries will refer to Coolangatta Airport, OOL or Gold Coast Airport but they are one and the same.