Frequently Asked Questions

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  • Is Black Bow Chauffeur complying with standard child restraint laws?

    Child restraints

    Exemptions from complying with standard child restraint laws Queensland Public transport

    Child restraints are not required on buses and trains. A bus is a motor vehicle that can carry 13 or more people (including the driver). Personalised transport services, such as taxi, limousine and ride-booking services, aren’t required to supply child restraints to their customers. However, given enough notice, you may be able to pre-book one of these services with a child restraint. Alternatively, you can supply and use your own child restraint.

  • How do I know Black Bow Chauffeur not a scam ?

    We pride ourselves on excellent customer service and happy to assist you with any concerns. Proudly Australian Family Owned & Operated.

    Headquarter based in Brisbane, Queensland, Australia and Operate Nationwide.

    Black Bow Chauffeur Bracken Ridge, QLD, 4017 Australia

    ABN – 72349456742

    QLD-Brisbane – 07 3314 0152

    QLD-Gold Coast – 07 3667 0706

    WA-Perth – 08 6311 7757

    VIC-Melbourne – 03 8648 9381

    SA-Adelaide – 08 8311 0486

    NSW-Sydney – 02 8072 7508

    Email: info@blackbowchauffeur.com.au

    URL: https://www.blackbowchauffeur.com.au

    Queensland Govt./Transport Department Approved Business. O.A. Q900 429 423.

    Accredited Australian Tourism Business. You Can Trus the Tick.

    We have partnered with a Multiple Secure Payment Gateway services networks for Secure Online Payment Transaction. ie. Commonwealth Bank, verified by Visa, verified by Master Card, Amex, Dinner, Paypal and Payment by POLI, (an Australian Post Business)

    Mcaffee Secure Website.

    Winner of Certificate of Excellence 2016 / 2017 by Trip-Advisor.

    We have been working in the industry for over a decade and believe that Black Bow Chauffeur will become the premier Airport transfers, limo book hire, Limousine and Chauffeur Booking service in Australia.

    We understand that trust is earned not given. So we hope that you test out our services and let us demonstrate our Customer service.

  • Gold Coast Domestic Airport Pick up or Meet & Greet Point ?

    All domestic passengers will be met near the airline carrier’s luggage carousel inside the terminal by the driver who will be holding a welcome board with passengers’ names clearly displayed. We encourage all passengers to endeavor to make contact with the driver as soon as possible. Up to 30 minutes is allowed to accommodate baggage collection.

  • Gold Coast International Airport Pick up or Meet & Greet Point ?

    All international passengers will be met directly outside the customs exit doors by the driver who will be holding a welcome board with passengers’ names clearly displayed. We encourage all passengers to endeavor to make contact with the driver as soon as possible. Up to 1 hour is allowed for passengers to clear customs, and an additional 30 minutes waiting time as standard.

  • Brisbane International Airport Pick up or Meet & Greet Point ?

    All international passengers will be met directly outside the customs exit doors on the left-hand side near The Coffee Club by the driver who will be holding a welcome board with passengers’ names clearly displayed. We encourage all passengers to endeavor to make contact with the driver as soon as possible. Up to 1 hour is allowed for passengers to clear customs.

  • Brisbane Domestic Airport Pick up or Meet & Greet Point ?

    All domestic passengers will be met near the airline luggage carousel inside the terminal by the driver who will be holding a welcome board with passengers’ names clearly displayed. We encourage all passengers to endeavor to make contact with the driver as soon as possible. Up to 30 minutes is allowed to accommodate baggage.

  • How i Can Give a Feedback to Black Bow Chauffeur ?

    Black Bow Chauffeur goal to provide world-class service and your Feedback will help us to evaluate our current performance and identify areas for improvement.

    Your feedback, time and thoughts are greatly appreciated. Feedback Us Now

  • How I Can read Black Bow Chauffeur’s Client Testimonial ?

    Black Bow Chauffeur goal to provide world-class service and Client Feedback will help us to evaluate our current performance and identify areas for improvement. Read Our Client Testimonial here:- https://www.blackbowchauffeur.com.au/testimonial/

  • Byron Bay Popular Transfers Destination by Black Bow Chauffeur ?

    Please visit Our Byron Bay Popular Transfers Services Page for More Information:- https://www.blackbowchauffeur.com.au/our-location/byron-bay/byron-bay-transfer-services

  • Sunshine Coast Popular Transfers Destination by Black Bow Chauffeur ?

    Please visit Our Sunshine Coast Popular Transfers Services Page for More Information:- https://www.blackbowchauffeur.com.au/our-location/sunshine-coast/sunshine-coast-transfer-services/

  • Gold Coast Popular Transfers Destination by Black Bow Chauffeur ?

    Please visit Our Gold Coast Popular Transfers Services Page for More Information:- https://www.blackbowchauffeur.com.au/our-location/gold-coast/gold-coast-transfer-services

  • Brisbane Popular Transfers Destination by Black Bow Chauffeur ?

    Please visit Our Brisbane Popular Transfers Services Page for More Information:- https://www.blackbowchauffeur.com.au/our-location/brisbane/brisbane-transfer-services

  • What is Terms & Condition to Use Black Bow Chauffeur ?

    Welcome to Black Bow Chauffeur (the “www.blackbowchauffeur.com.au”). This Website is owned and operated by Black Bow Chauffeur (“we”, “us” or “our”). Please carefully read the following terms and conditions governing your use of the Website and Services we offer (“Terms and conditions”). By accessing the Website and using our services, you agree to and are bound by these Terms and conditions. If YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE AND OUR SERVICES. Please Click here to read full Terms & Condition here:- https://www.blackbowchauffeur.com.au/terms-conditions

  • What is Black Bow Chauffeur Privacy Policy ?

    The following document sets forth the Privacy Policy for the Black Bow Chauffeur website. Please Visit us at – https://www.blackbowchauffeur.com.au/our-privacy-policy

  • How i Can Join Black Bow Chauffeur team ?

    Black Bow Chauffeurs are always looking for motivated and quality focused professionals to join our team. Airport Transfers, Limo Hire, Limousine and Chauffeur Driving Jobs Australia Wide. for more info:- https://www.blackbowchauffeur.com.au/careers

  • I want to Know more About Black Bow Chauffeur ?

    Black Bow Chauffeur is one of Australia’s leading private exclusive airport transfers, limousine & chauffeur service company. Black Bow Chauffeur seeks to offer reasonably priced yet luxury airport transfer solutions for Australian residents plagued by transportation woes. for more information please visit:- https://www.blackbowchauffeur.com.au/about-us

  • How Many Locations Black Bow Chauffeur Serve ?

    Black Bow Chauffeur Provides an Airport Transfers, Limo Book Hire, Limousine and Chauffeur Services Australia Wide. For More Information Please Visit Us On – https://www.blackbowchauffeur.com.au/our-location

  • What kind of Services Black Bow Chauffeur Offers ?

    Black Bow Chauffeur Provides Tailor made services to all Occasion. for More Information Please check Our Services here:- https://www.blackbowchauffeur.com.au/services

  • What kind of Fleet Black Bow Chauffeur Use ?

    Black Bow Chauffeur Provides Luxury and High End Vehicle suitable to your Job Requirements. please check here to see our Fleet https://www.blackbowchauffeur.com.au/our-fleets

  • Can i Book Airport Transfers services Australia wide ?

    Black Bow Chauffeur’s Instant Quote & Booking System Allow you to book transfer Services Australia wide. Black Bow Chauffeur one stop shop for your all transfers Australia wide.

  • This is my first time to Australia, any advice ?

    please visit Australian Tourism Website for more information. www.australia.com/en

  • What are Black Bow Chauffeur’s drivers like ?

    Black Bow Chauffeur’s drivers are mature and safety professionals. They are highly trained to provide safe, prompt, and efficient transfer services for all our clients. All Our Chauffeur Hold a Driver Authorities Licence to drive a Public Passenger Vehicle, Limousine. They are also very friendly and would love to be a part of the conversation.

  • What Makes Black Bow Chauffeur Better than Others ?

    Black Bow Chauffeur Provides 24/7 + 365 Days Most Advanced Online Instant Quote System.

    Black Bow Chauffeur Provides Fixed Price Bookings. No Surge Price or Surprise Charges End Of Journey.

    Black Bow Chauffeur Provides Independent Feedback System for Each Booking to Maintain Quality.

    Black Bow Chauffeur Provides Most Advance Management / Operating systems to allow a greater degree of control on the dispatching of our vehicles to ensure a better service experience for you.

    Black Bow Chauffeur On House IT cell Maintain & Upgrade Operating System time to time.

    Client Dashboard.

    Earn Loyalty Points.

  • what happen if I have last-minute changes in my Confirmed Booking ?

    Your Confirmed booking is scheduled as per information provided in your booking request i.e. pickup date & time or No. of Traveler. We have locked this slot for you. Any last minute changes regarding this booking is strictly subject to availability and charges may apply.

  • I have Online Quote more than a month ago, is that Quote still valid ?

    Black Bow Chauffeur provides 24/7 Online Quote System for all. Online Quote system are based on your travel date and No. of people you travelled. As General Rule you should check again for our Current Availability and prices before go further.

  • When is the best time to make the booking with Black Bow Chauffeur ?

    As soon as your trip is finalised and you are ready to make the Bookings. This is because our vehicles are always fully-booked throughout the year. Once you Book your Air Tickets and Hotel Reservation then its highly recommended to book your Airport transfer service straight way. These are 3 major Services you need when travel interstate or overseas.

    As a general guideline, during the peak season it will be hard to find availability with less than 4-6 weeks before the trip.

  • What happen if i Book Last minute ?

    If your booking is urgent, and less than 24-hour notice then please call On.

    Please feel free to contact us on +61733140152 / +61402999972

    email us:- info@blackbowchauffeur.com.au

  • Do I have to tip the driver?

    No, You Don’t. Its a Totally Your Decision you want to tip or Not.

    ” Tip is Just a another way to Appreciate your Designated Chauffeur Only”

  • I still have a few Question, What should i Do ?

    No Worries, You Can Also Contact us thru https://www.blackbowchauffeur.com.au/contact-us and leave a your Question here we will contact you back as soon as possible.

    Please feel free to call us on +61733140152 / +61402999972 or email us:- info@blackbowchauffeur.com.au

  • Can I have a Receipt or Invoice for my booking ?

    Once you pay the booking, all Invoice/Receipts comes along with Booking Confirmation. all our invoice are Including GST so you can claim your business travel expense easily.

  • How long does it take from Brisbane Airport to the Noosa Heads, Sunshine Coast ?

    Approximately 120min Without Traffic.

  • How long does it take from Brisbane Airport to the Surfers Paradise, Gold Coast ?

    Approximately 70-80min Without Traffic.

  • How long does it take from Brisbane Airport to the Brisbane city ?

    Approximately 30Min Without Traffic.

  • What are Black Bow Chauffeur hours of operation ?

    Black Bow Chauffeur Provide 365 Days + 24/7 Service to our Clients.

  • Can I pay by credit card over the phone?

    Yes You Can, all you need to have Booking ref. no. ready while talk to one of our reservation team member Call Now: 0733140152 or 0402999972.

  • Can I tip the Chauffeur directly ?

    Yes You Can, If you are happy with the service you receive from our Chauffeur, it’s totally your decision to tip your designated Chauffeur. This is entirely at your discretion. its another way to appreciate services for sure. Even a very small tip will be much appreciated by Chauffeur.

  • Are Black Bow Chauffeur Charge per person or per vehicle ?

    Black Bow Chauffeur’s Online Quote Prices or airport transfer or point to point transfer fare based on No of People traveled + travel distance + Time of Travel, not for per vehicle. However for wedding Transfers where people hire vehicle Hourly then off-course we charge per vehicle .

  • When do I pay for my booking to get a confirm booking ?

    Black Bow Chauffeur Provides a Pre-paid + Pre-planned + Pre-Booked Service Only. No Any Cash transactions. Once booking been paid Online then client gets confirmation email straightway.

  • Do infants count in total Passanger ?

    Yes, we count all kids or even infants as passenger. Australian law, each traveler needs to sit on own seat . please select a Child or Booster Seat while book.

  • How to Get a Online Quote from Black Bow Chauffeur ?

    The recommended way is to get a online, just fill in all the required information in Quote Form and press View Quote. With in 3 Sec our Online Quote System Generate the Obligation Free Quote For You.

  • How to make a booking with Black Bow Chauffeur ?

    The recommended way is to make a booking online, just fill in all the required information in Quote Form if you like the Quote Price then Fill information about your Booking and pay by Multiple Secure Online System, Once We received your Booking Request and Payment then one of our Booking Team member check your all your designated information and send to you Booking Confirmation along with Invoice instantly.

  • What is Black Bow Chauffeur’s Members Rewards, Benifits and Deals ?

    Members Own Dashboard: Members Will get access to past, Present and upcoming booking with Invoice and Current Status of the Booking.

    Members Free Upgrades: Free Upgrade to Business Class Service (Subject to Availability) is only available for our Loyalty Clients Only.

    Members Rewards and Deals Only: Member gets advantage to gets special discounts and rewards and Members Deal Only.

  • How i Can Redeemed My Loyalty Points ?

    You will be able to redeemed your points in your booking at same time.all you need to do is sign in first to make any booking. this service Available Online Only.

  • How i Can Earn Free Black Bow Chauffeur’s Loyalty Point ?

    You are eligible to earn 50 Loyalty Point straight way when you Sign-in or Sign-up with Black Bow Chauffeur.

  • What is Business Class Service Means in Quote ?

    Business Class Service prices is for Premium Luxury or High End vehicle Only in our fleet. This is Suitable when you want to travel in Luxury Vehicle Only.

  • What is Best Available Vehicle In Our Fleet Means in Quote ?

    Best Available Vehicle In Our Fleet Price is the Any first available vehicle from our fleet at the time and date of the pickup. its our Best Seller and Best Value for money Quote Prices.

  • What is the difference between the Gold Coast Airport and Coolangatta Airport?

    There is no difference in Gold Coast Airport and Coolangatta Airport. They are both the same airport but some people still call the Gold Coast Airport by its original name of Coolangatta Airport. Some itineraries will refer to Coolangatta Airport, OOL or Gold Coast Airport but they are one and the same.

  • Where can I buy an Australian SIM card for my phone?

    There are a number of service providers in Australia and they offer varying plans, rates and coverage. Our 3 main providers are Telstra, Optus and Vodafone. Vodafone offer excellent International calling rates however their coverage is not as wide. You can purchase a SIM card from phone shops in shopping malls. Some supermarkets, corner stores, post offices and 7-Eleven service stations also sell them. You will need identification and know the Australian address you will be staying at to activate the SIM.

  • Should I take out travel insurance ?

    Yes, passengers are strongly advised to purchase travel insurance prior to departure. as Black Bow Chauffeur Do Not Take Any Liability.

  • I booked the wrong date or time, what should I do?

    An itinerary will be emailed to you immediately upon booking, please check the itinerary for accuracy or advise us if you did not receive it by email. If you have made a mistake or require a change can make changes up to 48 hours before your transfer (subject to availability) without charge. We are not responsible if you miss your transfer because of your failure to check itinerary for accuracy.

  • I don’t have access to a printer to print my tickets and itinerary, what should I do?

    If you don’t have access to a printer it is not necessary to print your ticket as we will have your details recorded on our manifest. You will be required to quote your confirmation number and we may ask for identification.

  • Why do I need to call you if I’m delayed at the airport?

    Due to privacy laws airlines cannot confirm whether passengers have boarded their plane so if you do not call us to notify of your delay we cannot be sure if you boarded the plane and will not know if we should wait for you.

  • What happens if my flight is early?

    If your flight arrives early, we will make sure that our driver is at the airport as closer to the time possible. As all the cars are rostered and in some situations you might have to wait if your flight has arrived early as this is unpredictable. As we track all the flights, we will make every effort to pick you up as soon as possible, however we cannot guarantee this.

  • What happens if I miss my connecting flight?

    If you miss your connecting flight and you are now coming in later flight, please inform us via our help line number for the confirmation of the change. If you are emailing us about the change of pick up time, please ensure that you have received the acknowledgment of the email and Confirmation of the change.

  • What if my flight is cancelled ?

    We ask that you provide as much notice as possible if your flight is cancelled. You can expect a refund if you provide more than 48 hours’ notice.

  • What if I am delayed with baggage or Customs?

    You must contact us as soon as possible to inform us about the delay and we will wait for up to one hour from the time your flight has landed. After which waiting time applies (subject to availability). In this rare case, if you fail to contact us and no communication has made you will forfeit your full fare. Due to conditions outside our control you will need to seek recourse from the party responsible for the delay. We strongly recommend you take out travel insurance to cover such incidents.

  • What happens if the vehicle is damaged while we Are in the car eating or drinking? Who is responsible for the cleaning of the car?

    Eating or drinking is strictly prohibited in our vehicles. However, if the passenger drink or eat in the car driver have a full right to stop the vehicle and refuse to drive or in rare cases cancel the job on the spot. If client eat and drink at their own risk and the damage was made. There will be cleaning and downtime charges involved depending on the nature of damage.

    Please help us to maintain service standard during each and every trip. Management have the full right to cancel the future bookings. It is a Zero Tolerance Policy about misusing service.

  • Is Food & Drinks allowed in the Black Bow Chauffeur cars ?

    policy states that no food and drinks is to be opened or consumed on the Public Passenger vehicle at any time.

  • Will Adding an Extra Stop On the way Cost more ?

    We can advise you of extra costs only at the time it is requested. As every situation is different, there is no guideline or rate that would be applicable for all changes. However its minimum $20/- Per stop Only.

  • Why i Received Booking Cancelation email ?

    Online Bookings in terms of price, time or distances are for guidance only and are subject to verification and approval/acceptance by management. The booking may not be accepted, if it is generated incorrectly because of Incorrect information or some bug/glitch in the price database.

    However, Client Only going to Received Cancelation Email when Client not Reachable or contactable to reservation team member to clarify the provided information.

  • What is Booking Confirmation email and why it so Important ?

    Black Bow Chauffeur Reservation Team Member ensure your information provided is accurate to the conditions of the booking (i.e.: – Airport transfer pick up and Drop off, point to Point Transfers, Special Occasion, Special Events, Wedding transfer, School Formal, Hourly Transfers or Stretch Limousine Transfers). Our team member will be in touch with you if we require more information to process the booking request. In certain cases, additional charges may apply.

    your booking is not confirmed until you have been contacted by our booking team member or a confirmation email has been sent to you.

  • What is Black Bow Chauffeur ?

    Black Bow Chauffeur Provides 24/7 + Online + Obligation Free Quote + Fixed Price Bookings + Secure Multiple Payment System + Independent Feedback System + Client Dashboards + Earn Loyalty Points on Each Dollar You Spent on Black Bow Chauffeur Website.

    Exclusive private transfers, Limo Hire Transfers, Chauffeured Driven Vehicle transfers, Airport transfers event transfers and many more. Our Transfers are exclusive transfers, best alternative for taxi/cab service or Any Ride Share Services Australia Wide.

  • What is the Black Bow Chauffeur Bank Details ?

    A/c Name: Black Bow Chauffeur

    B.S.B: 064 791

    Account No.: 1006 0298

    Reference: BK99XXXX000 ( Your Booking Ref. No.)

  • What is Black Bow Chauffeur’s Sub-Contractors Means ?

    The services of other similar Transfer companies may be used during peak times. Although other companies will remain under our supervision, they are governed by their own operational guidelines & operate at all times under their own insurance policies.

  • What is Black Bow Chauffeur’s Reservation Agreement ?

    Please be advised that it is customers responsibility to verify the above booking confirmation details are accurate and correct. If you find any error in the booking details, Please contact Black Bow Chauffeur immediately.

  • Any Policy about Pickup at hotel’s or Private address Australia wide ?

    It is advised to be ready to be picked up by the time mentioned in the booking, a grace period of 10 minutes Maximum applies, past actual pick up time. After the Designated Pick-up time and Complimentary Grace Period of 10min Driver have a full rights to leave the site and job take it as NO-Show. If Clients Wants to Our Chauffeur Wait their More then Please Contact Office Immediately to arrange New Pick up Time. ( Subject to Availability and Charges May Apply )

    All our Customers are important to us, this will help us to provide every customer on-time and Every Time Service.

  • What is Complimentary Meet and Greet waiting time at the Domestic Airport’s Australia Wide ?

    At domestic airport maximum complimentary waiting time up to 20 minutes after flight lands at domestic airport estimated average out time 10 minutes. “It is advised to turn on your mobile as soon as you arrive at the airport. its helps both parties to communicate and Locate each other easily”

    *In case of any airline delay “No Worries” We Monitor your flight and your complimentary waiting time start after landing the flight.

  • What is Complimentary Meet and Greet Waiting Time at the International Airport Australia wide ?

    At international airport maximum complimentary waiting time up to 60 minutes after flight arrives at international airport estimated average out time in Australia is 20 min – 35 min.

    *In case of any airline delay “No Worries” We Monitor your flight and your complimentary waiting time start after landing the flight.

  • What is Black Bow Chauffeur’s Liabilities & Insurance ?

    Black Bow Chauffeur Do Not Take any Liabilities, However Our maximum liability is limited to a full refund of amount paid related to the booking in question. We accept no liability or claim for liquidated damages, consequential loss or for any other eventuality.

  • What is the Black Bow Chauffeur’s Customer Support ?

    If you have questions about your reservation, please use our Customer Assistance Form and we will respond within 24 hours. For immediate assistance please call: To make changes to your ticketed reservation – 07-3314 0152 Customer Service – 0402 999 972

  • What is the Black Bow Chauffeur’s General Conditions ?

    We reserves the right to refuse travel, or remove any passenger, who is behaving in a disruptive, inappropriate or threatening manner even if you have a confirmed Booking. If a passenger is under the influence of alcohol or drugs, or we believe you are in possession of unlawful drugs, we may refuse the right to carry you and your baggage. Smoking, the consumption of illicit/non-prescription drugs and/or alcohol is strictly prohibited on-board at any time.

  • What if i made Any Damage to the Black Bow Chauffeur’s Vehicle ?

    Any interior damage done to vehicles (i.e. motion sickness or excessive alcohol consumption resulting in professional cleaning) will incur additional charges and these charges will be the responsibility of passenger. Min $150/- for Cleaning plus Vehicle Off Road Time.

  • What is Black Bow Chauffeur’s Vehicle Restrictions & Road Rules ?

    There may be instances where our vehicles are unable to be negotiated over like speed bumps, through turns, driveways or in any unsafe conditions etc., rendering some locations inaccessible. In such a case, we will endeavour to pick up / drop passengers at the closest safest point possible. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used or termination of travel will occur if necessary – the driver’s decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times. All drivers will plot his / her travel route/s and the company is not liable for the same.

  • Black Bow Chauffeur Policy about Food, Smoking, Illegal Substances & Alcohol use in the Vehicle ?

    Our policy states that no food and drinks is to be opened or consumed on our Public Passenger vehicle at any time. Eating or drinking is strictly prohibited in our vehicles. However, if the passenger drink or eat in the car driver have a full right to stop the vehicle and refuse to drive or in rare cases cancel the job on the spot. If client eat and drink at their own risk and the damage was made. There will be cleaning and downtime charges involved depending on the nature of damage. It is a Zero Tolerance Policy about misusing our services.Please help us to maintain service standard during each and every trip.

  • Why Black Bow Chauffeur administration fees are non-refundable…?

    Cancellation with third parties/contractors/sub-contractors.

    * On-going Website maintenance and database management fees.

    * On-going online paid advertising charges.

    * On-going online paid directories/tools.

    * Any Bank charges associated with Master/Visa card verification, pre-authorisation and processing fees by American Express/Dinner Cards, PayPal or any other third-party payment source. Other varied charges associate with the booking.

  • What is Black Bow Chauffeur Cancelation Policy ?

    25% of the total booking amount is non-refundable if cancelled with 5 days’ notice of (business days only) but not less than 96 business hours. 50% of the total booking amount is non-refundable if cancelled with less than 72 hours’ notice (business days only) of Booking but not less than 48 hours. 100% of the total booking amount is non-refundable if cancelled with less than 48 hours’ notice (business days only) of booking. 20% Admin Fees of the total booking amount is non-refundable, if you cancel for any reason at any stage after Booking confirmation.

  • Are there any fees or Charges if I choose to cancel my Confirm booking ?

    Admin Fees of the total booking amount if you cancel for any reason (this is the non-refundable deposit). 25% of the total booking amount if cancelled with 5 days’ notice of (business days only) but not less than 96 business hours. 50% of the total booking amount if cancelled with less than 72 hours’ notice (business days only) of Booking but not less than 48 hours. 100% of the total booking amount if cancelled with less than 48 hours’ notice (business days only) of booking.

  • What are Black Bow Chauffeur Overtime Charges ?

    Overtime/waiting rates are charged at $40.00 inc GST ($160 inc GST per hour) per 15 mins’ increments. This is Strictly Subject to Availability Please check with our helpline no for more information.

  • What happens if we are not ready by the pickup time in the booking ?

    It is highly recommended to choose the time that suits you the best when you make a booking. If, for some reason there is a change in pick up time, please contact us at our helpline number. So, we can make all necessary changes. We give 10 minutes complementary waiting time at the pickup point. If you need our driver to wait any longer than this, waiting time will be charged from the original pick up time in the booking (this is subject to availability). Driver have full right to leave if no communication is made and the job will be taken as a “No Show”.

  • Is it the driver’s responsibility to let us know if we Incur any extra charges on the day?

    No. The driver is not involved in the administration or financial side of the business and is therefore not aware of the guidelines around extra charges or rates. It is your responsibility to manage your group on the day of the journey.

  • Can I book transfer with Multiple Pick up or Multiple stops with Black Bow Chauffeur ?

    Yes, you can, all you need get a quote Accordingly with add stops option in quote form and you will get the quote. For more accurate quote please enter full physical address and Select your Designated Service.

  • Do I share this transfer service with any other people when i book with Black Bow Chauffeur ?

    No, You Don’t Share with anyone, We are not a Shuttle Bus Service Provider. So, the price you pay is for Private Chauffeur Driven Vehicle and Exclusive Transfer Service Tailored for you and your needs.

  • Why do Black Bow Chauffeur require my flight details ?

    All flight details, including airline carrier, arrival and departure times, and return dates and times, assist with ensuring that all passengers are collected in a timely and efficient manner. Please see our privacy policy for more details .

  • Is their any extra charges for child seats ?

    No, child seats and booster seats are fee of charge all you need to do is mention it at the time of booking. We are happy to provides up to 2 Child Seat or Baby Booster Seats Complimentary for free of Cost. However More than 2 Child Seat Charges May Apply.

  • Do you provide child seats and Booster seats for my Kids ?

    Yes, we would like to provide child seats for age 6 months to 2 years and booster from 2 years to 8 years.

  • Do you have baby capsules available for use for my New Born Baby ?

    Sorry, we are not obligated to provide baby capsules for New Born Child. its highly recommended to Bring your Own when travel with Under 6 month older child.

  • How will we know if my booking is confirmed with Black Bow Chauffeur ?

    After completing online booking reservation form you will get the price and booking reference number for future references through your mentioned email. Our reservation team will be in contact with you on your mentioned phone number as soon as they get your inquiry .

  • How do we choose our pick up time from our location, when Book with Black Bow Chauffeur?

    It is very important to pick a time cautiously as road traffic condition are different every hour and every day which is beyond anybody’s control. Cause of the delay could be road works, road accident, flat tyre, vehicle breakdown, bad weather, road closures (event days etc.), Detours, peak hour traffic or any unknown reason. As you can see in our quote and booking email. We have approximate duration of Trip and distance of travel by Google maps (without traffic). However, this may not be 100% accurate and we can’t give you guarantee as it is totally automatic. Please pick your time very carefully, sometime duration of trip can take double the time than shown in the booking or quote. This the reason Black Bow Chauffeur do not take any liabilities about travel time. We work according to your needs. Your wish is our command. Another important thing you should keep in your mind when you choosing your pick up time. We recommend you to keep 10-minute pickup time window for our Chauffeur. Our Chauffeur always have a rostered day and they always try their level best to maintain 100% pick up on time or even before time. However, we highly recommend you to be ready to be picked up 10min early to avoids last minutes’ haste, so when Chauffeur reach on your designated location then you have a hassle free start of your journey. For stress free driving experience for you and Chauffeur, please give 10 minutes’ window to our chauffeur if he is late for any reason which beyond anybody’s controls.

  • How much before do we need to be at the airport for our Flight . Any Suggestions?

    General Arrival Time:-

    In general, the airlines and the Transportation Security Administration recommend that passengers arrive at the airport at least 120 minutes before domestic flights and 180 minutes for International flights. This allows ample time for you to check in for your flight, check baggage and go through security screening. Last-minute arrivals are no longer an option. While almost no one enjoys waiting around in an airport, following the arrival guidelines for your domestic flight ensures that both you and your baggage make the trip to your destination.

    However, Each airline is different please check with your airline and book accordingly, Black Bow Chauffeur Do not take any Liabilities.

  • What are the Black Bow Chauffeur’s Airport pick-up points Australia Wide ?

    Black Bow Chauffeur Provides Free Meet & Greet to all our Clients Australia wide. Each Airport Have Designated Meet&Greet and Pick up Area provided by Airport Corporation Australia wide.

    However,

    From International Airport Chauffeur will see you in Arrival Hall.

    From Domestic Airport Chauffeur Will See you Near Baggage Claim Area.

  • Is their any surcharge on the payment made by Credit Cards ?

    Yes, the service fees applies on all payments made by any cards : master card and visa 1.5% Amex and Diner 3.5% Paypal 1.5% Cab charge 5% With Poli Payments and Bank Transfers you didn’t pay any kind of surcharge.

  • What are my payment options with Black Bow Chauffeur ?

    Black Bow Chauffeur Provide Multiple Secure Online Payment System for all. You can pay by Bank Transfers, Paypal, Cabcharge and all major credit and debit cards i.e. Visa, Master card, Amex, Diners and last but not least you can Pay by Poli Now.

  • How many passengers in Each Vehicle Black Bow Chauffeur can accommodate ?

    Each vehicle has its own capacity. Please see our Fleet section and book accordingly. please check here for more information :- https://www.blackbowchauffeur.com.au/our-fleets

  • Can I take a large luggage items or surf boards when i Book with Black Bow Chauffeur ?

    Please see our Fleet section to check the capacity for all our fleet/vehicle (for example, if there are 3 passengers and have three large luggage or surf board you can’t hire a sedan.) For more information please call our help line number – 07 3314 0152 during working hours. for More Info :-https://www.blackbowchauffeur.com.au/our-fleets

  • How much notice Black Bow Chauffeur need, to book a Airport Transfer Services ?

    Black Bow Chauffeur accept bookings for the next day or later and reservations are always processed during office hours. For last minute transfer bookings please contact us on our Help Line Number – 07 3314 0152 or Email your booking request to info@blackbowchauffeur.com.au or Book online at www.blackbowchauffeur.com.au .

  • Will I be collected directly from my location by ?

    Yes, You will be collected from right outside your door. However, If you are located within a gated community, Black Bow Chauffeur requests that you wait outside the gates. There may be instances where our vehicles are unable to negotiate turns, driveways etc, rendering some locations inaccessible. In such a case, we will endeavour to pick up / drop passengers at the closest point possible. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used.

  • I get Online Quote on my system and i want emailed me for future reference ? what should i do ?

    Don’t Worry about it, Our Automated Quote System, emailed you all-ready to your mentioned email address. In case the email does not reflect in your inbox then please check your Spam/Junk folder. Please add us on your safe sender list for future Communication.

  • Is any hidden cost involved in Online Quote price i got ?

    Our Online Quote price is for Non-Stop Private transfer between 5 am till 10 pm. however, we serve 24/7, so if you are travelling after 10pm to 5am their is an additional cost of $20/- and if it is pickup from airport then an additional of $10/- will be charged. if you want any Stop on the way the additional Cost $20/- Per Stop On the way. ( Any Changes on the day of Booking is Strictly Subject to Availability )

  • I Got Black Bow Chauffeur Online Quote.. Is this price is include GST ?

    Yes, our all prices are include all taxes and admin fees. However Online Quote Prices is for Guidance Purpose Only. Price May Vary on Booking Page. for any further clarification please Call on +61733140152 or +61402999972.

  • How much will it cost , to book a airport transfer with Black Bow Chauffeur ?

    Pricing varies depending upon distance of each transfers and the Number of Passengers.., i.e. adult, children . Please go to our Website for a 24/7 Online, Obligation Free, Quick Quote or call us on 0733140152 or 0402999972 for all pricing details and specials.

  • What is the benefit of Black Bow Chauffeur loyalty program ?

    The benefit of being part of our loyalty program is after every 10 trips , you will receive 50% off your 11th trip for 20 klm radius area .

  • Can I create an account with Black Bow Chauffeur ?

    Yes you certainly can. For further details regarding the creation of an account, please contact us through our website or Call on Help line number – 0733140152 or 0402999972.

  • Are Black Bow Chauffeur is a licensed or Accredited company ?

    Yes, we are fully licensed and accredited operator by Queensland Govt. / Transport Department and Accredited Business By Australian Tourism. All our fleet are public passenger vehicles with appropriate insurance. All our drivers have a driver authorisation (D.A) to drive a public passenger vehicle.

  • Why People Choose Black Bow Chauffeur ?

    Black Bow Chauffeur & Airport Transportation Services is a Brisbane based airport transportation service. Black Bow Chauffeur provides limousine like service without the typical high limousine price. Although Black Bow Chauffeur cars are not true stretch limousines, they are late model high-end luxury vehicles. for more Info please visit : – https://www.blackbowchauffeur.com.au/why-choose-us

  • About Black Bow Chauffeur?

    Black Bow Chauffeur came into existence on 25th February, 2008 and was officially registered as a taxi operator/owner. Black Bow Chauffeur is headquartered in Brisbane and is legally certified by the Queensland Transport Department as an Authorized Operator. The parent body expanded into a group with diverse interests in the 2012-13 period and the holding company was named Indo Oz Events Pvt Ltd which owns Black Bow Chauffeur and other businesses like car purchase and sales along with organizing live shows and events in Brisbane.

  • Brisbane Limousine Services?

    The company’s journey is inspiring as it started out with a single vehicle and is today one of Australia’s leading companies in this space with a fleet of cars and a skilled operating team under its belt. Black Bow Chauffeur initially restricted services to Brisbane but has now diversified across 15 locations in Australia with special emphasis on places like Sydney, Perth, Melbourne, Darwin, Gold Coast, Adelaide, Sunshine Coast, Harvey Bay, Darwin, Toowoomba and Cairns among others. The prevailing market gap between hiring a regular taxi and an ultra-luxury limousine is where the company seems to have found its sweet spot. Black Bow Chauffeur is known for offering limousine-like services at a considerably lower price than usual. This is what gives the company a competitive advantage ahead of its peers. The company aims at being a one stop solution for transfers of all kinds along with offering ample customization as well.

  • Technology driven operations ?

    Black Bow Chauffeur is known for its patronage of the latest technology which is used to monitor all journeys undertaken by customers. This makes the experience considerably safer and more hassle free for customers. Additionally, Black Bow Chauffeur also operates on the basis of a simple online booking process whereby customers only have to fill in a basic form to get their transfers booked. This form only requires customers to fill in details like names, contact numbers, email addresses, street and suburb details, pickup and drop locations, timings, dates and passenger count along with the type of service chosen.

  • Brisbane Chauffeur Services?

    Black Bow Chauffeur also offers multiple payment options for greater customer convenience. Some popular options include credit cards, PayPal, Cabcharge and Electronic funds transfer to name a few. Additionally, the company has its own helpline which offers immediate assistance to customers with regard to bookings, grievances, queries and all related aspects. The helpline is manned by trained customer care executives and is available on a 24-7 basis for greater customer comfort. The website also contains details of several thoughtfully tailored tour packages and transfers that can be customized as per client requirements. The prices of the same are also displayed in a transparent manner to visitors.

  • Impeccably attired and skilled drivers ?

    All drivers are stringently checked and scrutinized before being welcomed to the Black Bow Chauffeur team. Our drivers possess all necessary licenses and permits and are trained in adhering to local regulations and safety requirements. Our drivers are trained to assist customers in several situations and ensure that they reach their destinations on time. Their knowledge of local routes is impeccable along with their driving skills. Our chauffeurs come smartly dressed in black business suits coupled with bow ties. This makes them look smart and helps them blend into formal settings. Additionally, our chauffeurs are also instantly recognizable even in a crowd and this is perhaps the biggest benefit of their uniformed attire.

  • What is Black Bow Chauffeur Cookie Policy?

    The following document sets forth the Cookies Policy for the Black Bow Chauffeur website,Black Bow Chauffeur is committed to providing you with the best AIRPORT TRANSFERS, BOOKED HIRE, HIRE CAR, LIMOUSINE & CHAUFFEUR BOOKING SERVICE experience.

    By using or accessing Black Bow Chauffeur websites (“Site”), you are consenting to Black Bow Chauffeur use of Cookies as outlined below. All references to Website Visitor, Website User are defined as provided for in the Black Bow Chauffeur Terms & Conditions.

    We Committed for Greater transparency about how Black Bow Chauffeur uses your information, Accessible information related to individuals’ rights and Black Bow Chauffeur’s obligations with respect to your personal data and Additional details about Black Bow Chauffeur use of cookies to make your use of the Black Bow Chauffeur website more convenient and effective.Read More

  • What is a cookie?

    A cookie is a piece of data that is stored on a computer, tablet or mobile when you browse the Internet which allows that computer, tablet or mobile device to be recognised when the site is visited again. Cookies placed by us, our commercial partners or other third parties when you visit this website do not recognise you personally; they recognise the device you are using. Cookies allow several important features on the website, such as making bookings and returning to pages that you have searched. They also help to keep the website secure, remember your preferences and personalise content on the website so that it is more relevant to you – they won’t harm your device in any way. Read More

  • Why do Black Bow Chauffeur Website have a cookies policy?

    This Cookie policy helps to explain the occasions when and why cookies may be sent to visitors to the Site (referred to in this policy as “we”, “us” or “our”). “Cookies” are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes. Cookies allow the Site to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Certain cookies will be used on the Site regardless of whether you are logged in to your account or not. Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the Site.

    Persistent Cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). When we use session cookies to track the total number of visitors to our Site, this is done on an anonymous aggregate basis (as cookies do not in themselves carry any personal data). We may also employ cookies so that we remember your computer when it is used to return to the Site to help customize your Black Bow Chauffeur web experience. We may associate personal information with a cookie file in those instances. Read More

  • What kind of cookies Black Bow Chauffeur’s use and How it Works?

    To make full use of this website, and your device, when you browse the internet you should accept cookies. A lot of online functionality will only work with the use of cookies, which means that without them, your online experience may be affected adversely. Please note that our cookies will not store any of your personal information, including any payment or address details.

    Here is some info about the four different categories of cookie you may come across:

    Functionality cookies

    These cookies remember the choices you have made on the website, such as different searches, and provide enhanced, personalised features. They can also be used to provide services you have requested, such as watching a video or commenting on a blog. These cookies can only tell us how you move around this website, not other websites.

    Essential cookies

    These enable you to move around the website and use its features, such as the secure areas of the site. Without these cookies, functionality like shopping baskets and access to your orders could not be provided.

    Advertising cookies

    These cookies are used to deliver advertisements that are relevant to you, your interests and your interactions with this website. They also limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign.

    Performance cookies

    These cookies collect information about how you use the website, such as which pages you visit most often, and if you get error messages on any of the pages. The information gleaned from these cookies is only ever used to improve how the website works. Read More

  • How Black Bow Chauffeur Use Cookies and What is the Purpose to Use?

    Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and for marketing, but specifically we use Cookies on the Site for the following purposes:

    Analytical Purposes

    We use cookies to analyse user activity in order to improve the Site. For example, we can use cookies to look at aggregate patterns like the average number of Quote searches that users perform. We can use such analysis to gain insights about how to improve the functionality and user experience of the Site.

    Your Preferences & User Experience

    We use cookies to gather certain information about users, such as browser type, server, language preference, and country setting, in order to store user preferences on our Site to make your user experience more consistent and convenient. For example, we may store the recent searches you have performed in a cookie so that we can allow you to easily repeat those searches when you return to our Site. In addition, we use cookies to maintain your logged in state when you visit our Site repeatedly. We may also use your IP address to determine your geographic location in order to provide you with the most relevant search results.

    Marketing & Targeted Re-Marketing

    We use cookies from third-party partners such as Google, Bing, Yahoo, LinkedIn, and Facebook for marketing purposes. These cookies allow us to display Black Bow Chauffeur promotional material to you on other sites you visit across the Internet. Black Bow Chauffeur may also share information about your behaviour on the Site with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized for you. We also use cookies to facilitate the Black Bow Chauffeur Targeted Ads Program. In this Program, we use cookies to determine which ads users have seen, and how many times users have seen a particular ad.

    Referral Tracking

    We use cookies to associate user activity with the third-party website that referred the user to our Site, or to associate user activity that Black Bow Chauffeur referred to a third-party website. These third-party partner websites receive credit for the activity of users they refer to our Site or give Black Bow Chauffeur credit for the activity of users referred to such third-party websites. We do not share any personal information or information about individual user activities with these partner entities. We also use cookies to associate user activity with the email campaign that referred the user to Black Bow Chauffeur Website Site.

    Security Purposes

    We use cookies to limit certain types of cyber-attacks. Testing, Usability, and Performance Improvement Purposes We use cookies to ensure users receive a consistent user experience while we conduct A/B testing on certain aspects of our Site in order to improve our product offerings. We also use cookies to improve the performance and reliability of Black Bow Chauffeur Site.

    Fraud/Spam prevention

    We use cookies during fraud reviews and investigations. Some of our cookie/device tracking happens via 3rd party vendors like Sift Science, other times we use our own indexes to identify activity related to specific cookies. Read More

  • What is Third-Party Cookies?

    Black Bow Chauffeur uses the AdWords and Remarketing Lists features of Google Analytics for Display Advertisers. Black Bow Chauffeur and Google use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie, Facebook Pixel, LinkedIn insight Tags and more) together to inform, optimize, and serve ads based on your past visits to our Site. This means that vendors including Google will display Black Bow Chauffeur promotional material on other sites you visit across the Internet.

    You may opt-out of Google Analytics for Display Advertisers including AdWords and opt-out of customized Google Display Network ads by visiting the Google Ads Preferences Manager. To provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on, to enable you to opt-out of Google’s programs. Read More

  • How user Can Managing cookies in Browser?

    It is up to user whether or not you allow cookies to be placed on your device, and you have control over whether or not to allow them. Read More

  • What happens if I don't allow cookies?

    If cookies aren't enabled on your device, your experience on the website may be limited. You may not have the opportunity to browse fully, Auto fill information and freely or add products to your basket and purchase them. Read More

  • How do I disable or enable cookies in my Browser?

    You will need to disable or enable cookies via your internet browser. For information on how to manage cookies your tablet or mobile, please take a look at your device’s documentation, or online help files. Here is some info about how to manage cookies in your browser:

    Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer.

    Google Chrome

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    Safari Browser (Mobile)

    Opera (Desktop)

    Opera (Mobile)

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  • What if My Brower is not listed?

    If your browser is not listed here, consult the documentation that your particular browser manufacturer provides. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device. If you disable all cookies, you may not be able to take advantage of all the features of this Site. Please note that if you have not cleared your cookies or cache, the contents of which may affect autofill functions on the Black Bow Chauffeur site and you are responsible for any such actions. Read More

  • How Cookies Policy Changed from Last Time i visit?

    From time to time, it may be necessary for us to change this cookie policy. We suggest that you check here periodically for any changes.Black Bow Chauffeur reserves the right to make amendments to this Cookies Policy at any time. If you have objections to the Cookies Policy, you should not access or use the Site. Read More